FAQ

We process orders within 1–3 business days, Monday–Friday (excluding U.S. holidays).

USA orders arrive in 5–7 business days after dispatch; Europe in 10–15 business days; other regions vary.

Yes—express options are shown at checkout where available. Rates are calculated in real time by the carrier.

You may return or exchange items within 30 days of delivery as long as they’re unused and in original packaging.

Email us with your order number to receive an RMA and step‑by‑step instructions before sending anything back.

Original shipping fees are non‑refundable. Return shipping is covered if the item arrived damaged or defective.

Our products meet stringent safety standards. However, always supervise playtime and remove damaged toys immediately.

Most plush toys are surface‑washable with mild soap and water. Silicone items are top‑rack dishwasher safe. Check individual product pages for care notes.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Yes—our checkout is protected by industry‑standard SSL encryption to keep your data safe.

No—guest checkout is available. Creating an account lets you track orders and save addresses for future purchases.

We only collect information necessary to fulfill your order and improve our services. We never sell your data. Read our Privacy Policy for full details.