Shipping Info

🚚 Shipping Info

Thank you for shopping with Fetch & Reel! Below you’ll find everything you need to know about how we process and deliver your pet products.

⏱️ Order Processing

  • Orders are packed and shipped within 1–3 business days (Monday–Friday, excluding U.S. holidays).
  • You’ll receive an order‑confirmation email immediately after checkout and a shipping‑confirmation email once your parcel is on its way.

🚚 Shipping Methods & Rates

  • USA & Europe: Free Standard Shipping on every order—no minimum spend.
  • Expedited Options: Offered at checkout where available; cost is calculated by carrier in real time.
  • Rest of World: Rates vary by destination, weight, and service level. All fees are displayed during checkout.

⌛ Estimated Delivery Times

  • USA: 5–7 business days after dispatch.
  • Europe: 10–15 business days after dispatch.
  • International: 7–25 business days, depending on location and local customs processing.
  • Remote areas may experience longer transit times.

🌍 International Shipping

We ship worldwide! All international orders are sent via reliable carriers with door‑to‑door tracking. Note that local postal services may handle final delivery in certain regions.

🔍 Tracking & Notifications

A tracking number is provided in your shipping‑confirmation email. Please allow up to 48 hours for the carrier to activate tracking data.

🏷️ Customs & Duties

International customers are responsible for any customs fees, import taxes, or VAT levied by their country. These charges are not included in our product or shipping prices.

🏠 Address Accuracy

Please double‑check your shipping address at checkout. We’re not liable for packages delivered to incorrect or undeliverable addresses supplied by the customer.

📦 Lost or Damaged Packages

If your parcel arrives damaged or tracking shows it as lost, contact us within 7 days of the delivery date (or expected date). We’ll work with the carrier to resolve the issue promptly.

✏️ Changing or Cancelling Orders

Need to make a change? Email us within 12 hours of placing your order. Once an order is processed, we may be unable to modify or cancel it.

☎️ Contact Us

FETCH & REEL, LLC
8683 Waukeenah Hwy, Monticello, FL 32344, USA
Phone: +1 956‑553‑5064
Email: fetchreel@hotmail.com

© 2025 Fetch & Reel. All rights reserved. | Last updated: July 18, 2025