Help Center

🆘 Help Center

Welcome to the Fetch & Reel Help Center! Below you’ll find answers to common questions about orders, shipping, returns, and more. If you can’t find what you’re looking for, please reach out—our team is happy to help.

❓ Frequently Asked Questions

  • Where is my order?
    Once your parcel ships, you’ll receive a tracking email. Please allow up to 48 hours for the link to activate.
  • Do you ship internationally?
    Yes! We ship worldwide. Rates and estimated delivery times appear at checkout.
  • Can I change or cancel my order?
    Email us within 12 hours of purchase and we’ll do our best to help. Orders already processed for shipment cannot be changed.

🛒 Ordering & Payment

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are protected via SSL encryption. Your card is charged at checkout.

🚚 Shipping Information

  • Processing time: 1–3 business days.
  • USA & Europe: Free standard shipping (5–15 business days).
  • International: 7–25 business days depending on location.
  • Expedited options may be available at checkout.

🔄 Returns & Exchanges

You may return or exchange items within 30 days of delivery. Items must be unused and in original packaging. Contact us for an RMA and instructions before sending anything back.

🐾 Product Care

Our toys and accessories are designed for durability, but no product is indestructible. Always supervise playtime and remove damaged toys immediately. Refer to individual product pages for specific care instructions.

🔐 Account & Privacy

Creating an account lets you track orders and save addresses. We respect your privacy and never sell your data. For details, review our Privacy Policy.

☎️ Contact Us

FETCH & REEL, LLC
8683 Waukeenah Hwy, Monticello, FL 32344, USA
Phone: +1 956‑553‑5064
Email: fetchreel@hotmail.com

© 2025 Fetch & Reel. All rights reserved.