Store Policy

📑 Store Policy

Welcome to Fetch & Reel! We’re committed to providing the best selection of pet products and an exceptional shopping experience. Please review our policies below.

📦 Shipping Policy

• Orders process within 1–3 business days (excluding weekends & holidays).
• Free shipping on all U.S. and European orders.
• Estimated delivery: USA – 7 days; Europe – 15 days.
• Worldwide shipping available; rates and times shown at checkout.

🔄 Returns & Exchanges

• Return or exchange items within 30 days of delivery.
• Products must be unused, in original packaging, and accompanied by proof of purchase.
• Contact us before returning to receive an RMA number and instructions.
• Original shipping fees are non‑refundable; return shipping is the customer’s responsibility unless the item is defective.

⏱️ Order Processing

After placing your order, you will receive a confirmation email. When your order ships, a second email with tracking information will follow (please allow up to 48 hours for tracking to update).

💳 Payments & Security

• We accept major credit cards, PayPal, Apple Pay, and Google Pay.
• All transactions are encrypted via SSL to protect your data.
• Payment is captured when your order is confirmed.

🔐 Privacy Policy

Your privacy is important to us. We collect only the information necessary to fulfill your order and improve our services. We never sell or rent your personal data. For full details, please review our complete Privacy Policy.

🍪 Cookie Use

Our website uses cookies to enhance functionality, analyze site traffic, and personalize content. You may control cookies through your browser or our Cookie Consent banner; essential cookies cannot be disabled.

📊 Data Use & Analytics

We use aggregated analytics to understand customer behavior and improve our offerings. All analytics data is anonymized and handled in compliance with applicable regulations.

☎️ Contact Us

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